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Customer Service

Customer Service

Privacy & Security

Updated: January 23, 2013

Scope of this Online Privacy StatementThis Online Privacy Statement describes how CUSHIE PILLOWS uses, shares and protects the personal information we collect through CUSHIE PILLOWS.com. "Personal information" is information that identifies you personally, either alone or in combination with other information. Personal information may include, for example, your name, address, email address, credit card information, and transaction history.

Your Email Privacy
CUSHIE PILLOWS.com values and respects your online privacy. Although we collect and save your email address in order to share information with you about your order, if you do not wish to receive emails from CUSHIE PILLOWS.com, we will remove you from our list as soon as possible. We do not sell, rent, or distribute your email address to anyone.

Your Consent to This Online Privacy Statement
By browsing or using CUSHIE PILLOWS.com, you are agreeing to the collection, use, and disclosure of information related to your purchase as described in this Online Privacy Statement.

Questions Concerning Our Online Privacy Practices
If you have any questions or concerns regarding this Online Privacy Statement or our privacy practices, please email us at cs@netlinkent.com or write to us at CUSHIE PILLOWS, PO Box 2948, McDonough, GA 30253.

Privacy Notices
This Online Privacy Statement may be supplemented or amended from time to time by "privacy notices" posted on this site. For example, certain pages of this site contain privacy notices providing details about the ways we use or share the personal information we collect on those pages.

This Online Privacy Statement May Change
We reserve the right to update or modify this Online Privacy Statement, at any time and without prior notice, by posting the revised version on this site. These changes will only apply to personal information we collect after we have posted the revised Online Privacy Statement on this site. Your use of this site following any such change constitutes your agreement that all personal information collected from or about you through CUSHIE PILLOWS.com after the revised Online Privacy Statement is posted will be subject to the terms of the revised Online Privacy Statement.

To alert you to changes to this Online Privacy Statement, we will provide a notice at the top of this Online Privacy Statement for at least 30 days after the new effective date of such changes and highlight the changes so that you can locate them easily.

You may access the current version of this Online Privacy Statement at any time by clicking on the link marked "Privacy Statement" at the bottom of each page of this site.

What Personal Information Do We Collect on CUSHIE PILLOWS.com?

Information You Give Us
We collect the personal information you knowingly and voluntarily provide when you use CUSHIE PILLOWS.com, for example, the information you provide when you register, sign-in, search, purchase products, submit product reviews, sign up for our e-mail newsletters, or communicate with customer service. Depending on how you use this site, you may supply us with information such as your name, address, phone number, email address, or credit card information, or information about people to whom purchases will be shipped (for example, a gift recipient).

Information Sent to Us by Your Web Browser
We collect information that is sent to us by your Web browser, such as your IP address, the address of the Web page you were visiting when you accessed CUSHIE PILLOWS.com, the date and time of your visit, and information about your computer's operating system. Please check your browser if you want to learn what information your browser sends or how to change your settings. The information provided by your browser does not identify you personally. We use this non-personal information primarily to create statistics that help us improve this site and make it more compatible with the technology used by our visitors. However, if you have created a user identity on one of your visits to this site or if you access this site by clicking on a link in an email we have sent you, we may combine the information provided by your browser to information that identifies you personally.

Information We Collect Using Cookies and Other Web Technologies
We use "cookies" and other Web technologies to collect information and support certain features of this site. For example, we use these technologies to collect information about the ways visitors use our site - which pages they visit, which links they use, and how long they stay on each page. Cookies and other Web technologies are also used to support the features and functionality of our site - for example, to track the contents of your shopping cart as you move from page to page. These technologies also permit us to keep a record of your previous choices and preferences so that we can personalize your shopping experience and save you the trouble of reentering information already in our database. Generally, the information we collect using these Web technologies does not identify you personally, however, it may be linked to information that does identify you personally, such as the information you provide when you make a purchase or register to use a special feature of our site. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave CUSHIE PILLOWS.com. Although you are not required to accept our cookies when you visit CUSHIE PILLOWS.com, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of this site.

Information We Collect From Other Sources
We may supplement the information collected through this site with information we collect in other ways. For example, if you call our toll-free number, we may collect your telephone number and add it to our database. We may also supplement the information collected through this site with information from third parties, including data brokers. By supplementing your profile with information from other sources, we are better able to provide product recommendations and special offers that will be of genuine interest to you. We may also use this additional information to further personalize our site and improve your shopping experience.

Use of Cookies and Similar Technologies by Our Advertising Agents
CUSHIE PILLOWS uses third-party advertising companies to place online advertisements on our behalf at websites other than CUSHIE PILLOWS.com. These advertising companies may use cookies and Web beacons (also known as "pixel tags") to target and measure the effectiveness of their advertisements. For example, our advertising companies may place Web beacons on their clients' Web sites. When you visit these Web sites, the Web beacon "tags" your computer with a "cookie" that collects and stores information about your visit to their client's Web site. This information does not identify you personally. Our advertising companies use the information they collect about your use of their clients' Web sites to customize the advertisements you see when you visit their clients' Web sites. Our advertising companies' use of cookies and Web beacons is covered by their privacy policies, not by this Online Privacy Statement.

 

How Do We Use Your Personal Information?

We may use the personal information we collect through CUSHIE PILLOWS.com:

  • to fulfill your order for CUSHIE PILLOWS products or services;
  • to provide you with the information, products and services you request or purchase;
  • for security, credit or fraud prevention purposes;
  • to provide you with effective customer service;
  • to provide you with a personalized shopping experience;
  • to display personalized advertising when you visit this site;
  • to contact you with special offers and other information we believe will be of interest to you;
  • to contact you with information and notices related to your use of this site or your purchases;
  • to invite you to participate in surveys and provide feedback to us;
  • to better understand your needs and interests;
  • to improve the content, functionality and usability of this site;
  • to improve our products and services;
  • to improve our marketing and promotional efforts; and
  • for any other purpose we identify in a specific privacy notice.

With Whom Do We Share the Personal Information We Collect Through CUSHIE PILLOWS.com?
We may share the personal information we collect through this site as described below and in any applicable privacy notices.


Our Corporate Affiliates
We may share your personal information with our subsidiaries and parent and sister corporations (our "corporate affiliates"), who may use this information to contact you with information and offers they believe will be of interest to you. The corporate affiliates' use of your personal information shall be subject to this Online Privacy Statement.

Other Business Partners and Selected Vendors
We work closely with certain business partners and carefully selected vendors to provide you with access to their product offerings. We may share personally identifiable information about you with these business partners or selected vendors, and they may use this information to offer you products and/or services that they believe will be of interest to you.

Government and Legal Disclosures
We may disclose the personal information we collect through CUSHIE PILLOWS.com when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the Terms of Use or other agreements that govern your use of this site; to protect the rights, property or safety of CUSHIE PILLOWS, our users or others; or to protect your vital interests.

What Choices Do You Have
CUSHIE PILLOWS respects your right to make choices about the ways we collect, use and disclose your personal information. We generally ask you to indicate your choices at the time that you register as a user of CUSHIE PILLOWS.com or the time and on the page where you provide your personal information. You may browse CUSHIE PILLOWS.com without providing any information that identifies you personally and may choose not to provide the information we request, although this may mean that you cannot make a purchase or take advantage of other CUSHIE PILLOWS.com features. We may periodically send you information and product promotions via e-mail. You may "opt-out" of receiving our promotional e-mails at any time by following the instructions contained at the end of the particular newsletter or e-mail. You may also manage your subscription and email preferences by clicking on "My Account" on CUSHIE PILLOWS.com or by sending us an email at cs@netlinkent.com.

How Can You Update or Correct Your Personal Information?
You may update your "account settings" information, including your name, contact information, credit card information, shipping and billing addresses, and subscription and email preferences at any time by clicking on "My Account" at CUSHIE PILLOWS.com. Instructions for updating your information are provided under "My Account Settings". You can change your account settings at any time and as often as necessary. When you update your account settings, we usually keep a copy of the prior version for our records.

Security
CUSHIE PILLOWS has industry standard measures in place to protect the security of the personal information we collect through CUSHIE PILLOWS.com. For example, we use Secure Socket Layers ("SSL") to encrypt your credit card information as it travels over the Internet. It is important that you understand, however, that no Web site or database is completely secure or "hacker proof." You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your passwords.

Children and Minors
CUSHIE PILLOWS.com is not directed at nor targeted to children. We do not use this site to knowingly solicit personal information from or market to children. If you are under 18 years of age, you should not submit any personal information to us.

 

 

Returns & Replacements

If not satisfied, simply return items within 30 days in its original condition and we will refund the purchase price (less shipping and handling).

 Please follow the shipping instructions below.

1. To expedite your return or exchange, please include your Cushie Pillows order number and contact information, so we may contact you if there is a problem.
2. Damaged or defective Cushie Pillows Merchandise can not be returned after 30 days from the date shipped.
3. Cushie Pillows Merchandise with normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.
4. Please send all returns via a trackable shipping method, such as FedEx or UPS. We can not process returns until the merchandise is received.


Send all returns to:
Cushie Pillows
442 Westridge Parkway
Building 100
McDonough, GA 30253

 

Terms of Use for CushiePillows.com

Your use of CushiePillows.com is governed by these terms of use. By any means, including but not limited to web browser and mobile devices accessing and using CushiePillows.com, you agree that your access to and use of CushiePillows.com is subject to these terms and conditions.

These Terms and Conditions May Change

Cushie Pillows shall have right at any time and without prior notice, at its sole discretion, to revise these terms or to impose new terms and conditions with respect to access to or use of Cushie Pillows.com. Such revisions and additions shall be effective immediately upon notice, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on CushiePillows.com. You are responsible for reviewing Cushie Pillows.com periodically for any modification to these Terms of Use.

Any access or use of Cushie Pillows.com site by you after notice of revisions or additions to these terms shall constitute and be deemed to be your agreement to such revisions or additions.

Prices and Orders: Cushie Pillows.com will add shipping and handling fees and applicable sales/use tax. Cushie Pillows.com reserves the right without prior notice to discontinue or change specifications and prices on products offered on Cushie Pillows.com. Products displayed on Cushie Pillows.com are available while supplies last. Descriptions of, or references to, products on Cushie Pillows.com do not imply endorsement of that product or constitute a warranty, by Cushie Pillows.com. Cushie Pillows.com reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Cushie Pillows. Cushie Pillows.com reserves the right to limit the order quantity on any item. In the event that a product is listed at an incorrect price due to supplier pricing information or typographical error, Cushie Pillows shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed.

Content: The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided on Cushie Pillows.com, as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content." The Content may contain errors, omissions, or typographical errors or may be out of date. Cushie Pillows may change, delete, or update any Content at any time and without prior notice. Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by Cushie Pillows or by third parties that have licensed their use to Cushie Pillows. You may view and use the Content only for your personal information and for shopping and ordering on Cushie Pillows.com. Except as set forth above, Cushie Pillows does not grant to you any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process any of the Content.

Termination: Cushie Pillows shall have the right without notice and at any time to terminate Cushie Pillows.com or any portion thereof, or any products offered through Cushie Pillows.com, or to terminate any individual's right to access or use Cushie Pillows.com.

Submissions: Except as otherwise expressly provided in the Cushie Pillows' PRIVACY POLICY posted on Cushie Pillows.com, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Cushie Pillows.com shall be and remain the exclusive property of Cushie Pillows. Your submission of any such Comments shall constitute an assignment to Cushie Pillows of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Cushie Pillows will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. Do not send Cushie Pillows.com any Comments that you do not wish to assign to Cushie Pillows.com.

Correction of Errors and Inaccuracies: The information on Cushie Pillows.com may contain typographical errors or inaccuracies and may not be complete or current. Cushie Pillows reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

Your Account: You are responsible for maintaining the confidentiality of your Cushie Pillows account and password information and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Cushie Pillows.com only with involvement of a parent or guardian.

Disclaimer and Limitation as to Use of Cushie Pillows.com: CUSHIE PILLOWS.COM IS OPERATED ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMITTED BY LAW, CUSHIE PILLOWS.COM DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND MERCHANTABILITY FOR A PARTICULAR PURPOSE OR USE. WITHOUT LIMITING THE FOREGOING, CUSHIE PILLOWS.COM DOES NOT REPRESENT OR WARRANT THAT CUSHIE PILLOWS.COM WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR. UNDER NO CIRCUMSTANCES, SHALL CUSHIE PILLOWS.COM OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE CUSHIE PILLOWS.COM, INCLUDING, BUT NOT LIMITED TO, GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR ANY OTHER TYPE OF DAMAGES. YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.

ALL PRODUCTS SOLD BY CUSHIE PILLOWS.COM ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. ACCORDINGLY, Cushie Pillows MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD. EXCEPT AS EXPRESSLY STATED HEREIN, Cushie Pillows EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON CUSHIE PILLOWS.COM, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL Cushie Pillows, ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING IN ANY WAY FROM ANY PRODUCT SOLD ON CUSHIE PILLOWS.COM. IN NO EVENT SHALL Cushie Pillows'S LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.

Miscellaneous These Terms of Use constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be governed by and construed in accordance with the laws of Georgia, without regard to its conflicts or choice of laws principles. You agree that, in any legal action arising from or related to your use of or orders placed on Cushie Pillows.com or to these Terms of Use, the District Court for Georgia shall have sole and exclusive jurisdiction and venue over such action.